Client Consultation

Aerial survey client consultation is a critical phase in the aerial surveying process, where survey professionals engage with clients to understand their specific needs, objectives, and requirements for the survey project. Effective client consultation lays the foundation for a successful survey by ensuring that the survey plan aligns with the client's goals and provides valuable insights based on accurate and relevant geospatial data. Here are the key aspects of aerial survey client consultation:

Understanding Client Objectives: The first step in the consultation process is to listen actively to the client's objectives and goals for the survey. The aerial surveying team must ask open-ended questions and encourage the client to articulate their requirements clearly. This helps the survey professionals gain a comprehensive understanding of the project's purpose and scope.

Identifying Key Deliverables: Based on the client's objectives, the consultation phase involves determining the specific deliverables the client expects from the aerial survey. These deliverables may include orthophotos, point clouds, digital elevation models (DEMs), 3D models, vegetation indices, thermal imagery, or other specialised data outputs.

Assessing Survey Area and Terrain: The surveying team needs to assess the survey area's size, location, and terrain characteristics. This evaluation is essential for determining the most suitable aerial platforms, sensors, and flight parameters for the project.

Discussing Data Accuracy Requirements: Depending on the client's applications and industry, data accuracy and resolution requirements may vary. The consultation phase involves discussing and establishing the necessary data accuracy standards to ensure that the survey meets the client's expectations.

Addressing Timeframe and Budget: Client consultation includes discussing the project timeline and budget constraints. The aerial surveying team should provide a realistic estimation of the time required for data collection, processing, and analysis, as well as a detailed breakdown of the costs involved.

Recommending Surveying Techniques: During the consultation, the survey professionals may suggest suitable surveying techniques and technologies based on the client's needs. This could include recommending specific UAV platforms, sensors, or additional survey methods like ground-based surveying for validation.

Managing Client Expectations: Clear and transparent communication is essential in managing client expectations. The surveying team should provide honest insights into what is achievable within the given constraints and explain any limitations or challenges that might impact the survey's outcomes.

Addressing Privacy and Regulatory Concerns: If the survey involves capturing data in areas with privacy concerns or restricted airspace, the consultation phase is an opportunity to discuss how the team plans to address these issues while adhering to aviation regulations and privacy laws.

Agreement and Contract: After the client consultation, the surveying team presents a formal agreement or contract outlining the scope of work, deliverables, project timeline, cost, and other essential terms. Once both parties agree, the surveying project can proceed.

Client consultation in aerial surveying is a collaborative process that ensures the project's success by aligning the survey plan with the client's needs and expectations. By engaging in open communication and understanding the client's goals, aerial surveying professionals can deliver valuable and accurate geospatial data for their clients' various applications.



 




Land,Building & Air Surveying

Engagement

Active Listening: When communicating with clients, we practice active listening. We pay full attention to what you are saying, and avoid interrupting or assuming your needs. We let you express your concerns, preferences, and expectations fully.

Ask Open-Ended Questions: We encourage clients to share more information by asking open-ended questions. These questions cannot be answered with a simple "yes" or "no" and typically require elaboration, allowing us to gather more detailed insights into your needs.

Empathy: We put ourselves in your shoes and try to understand your emotions, desires, and challenges. Empathy helps build trust and rapport, making you more likely to share your needs openly.

Take Notes: Document key points during conversations with clients. This will help us remember important details and demonstrate that we value your input.

Understand Your Goals: We will enquire about your short-term and long-term goals. Understanding what you want to achieve will enable us to align our products or services to meet those objectives.

Offer Solutions: Based on the information gathered, we will propose relevant solutions that address your needs. Tailoring our offerings to your specific requirements rather than providing generic options.

Seek Feedback: Throughout the interaction and after providing solutions, ask for feedback to ensure your needs have been met. Feedback helps improve our services and builds stronger client relationships.

Maintain Communication: We will regularly communicate with clients to stay updated on their evolving needs. Long-lasting relationships are built on continuous dialogue and support.

Adaptability: We are open to adjusting our approach and offerings based on your feedback and changing circumstances. Being adaptable shows that we are committed to meeting your needs effectively.